We use Australia Post as our preferred delivery method. We charge standard Australia Post rates which can be found at auspost.com.au plus the cost of any packing materials used (e.g.: POSTpak packaging solutions). If you would like items to be couriered or express post used please contact us and we will be happy to organize a shipping quote for you.Delivery Times
For items in stock dispatch time is 3 to 10 Business days. Once dispatched delivery time will depend on Australia Post as per their guild lines listed below.
Delivery times for Australia Post: (in addition to dispatch time of 3-10 business days)
If the book is no longer available when your order is received, we will advise you accordingly within 48 hours. If at that time we have been unable to confirm with our supplier when it will become available, we will advise you as soon as we find out. Due to the specialist nature of our books some items will have to travel from overseas via sea freight. We will do our very best to inform you of your order status and to give you a realistic idea of delivery time.
Delivery times are guidelines only, based on reasonable expectations and experience.Export Policy
Mainly Medieval does not export goods to the following countries:
Mainly Medieval will replace any goods that arrive at their destination faulty or damaged. Notification of faulty or damaged products must be received within 48 hours of your parcel being received. A staff member will be required to contact you to arrange a refund if the store is unable to replace or exchange the goods returned. We can process a refund by re-imbursing your credit card, or by posting a cheque. Under these circumstances, Mainly Medieval will provide instructions on how to return goods in an appropriate manner. The details can be obtained either by telephone on (02) 9570 5207 or by email at firstname.lastname@example.org.
Due to the nature of some specialty books Mainly Medieval reserves the right not to accept a return in the event of a return being due to incorrect selection. As a guiding principle if we can resell the goods and they are a commonly purchased item we will provide a refund. It is entirely at our discretion to determine which category any requested return falls into.
Delivery and handling charges on returns for incorrect choice are not refundable. The products are to be returned to the store at the customer's own cost and risk. In order to process your return of goods, please be sure to include a note explaining the reason for the return as well as your daytime contact telephone number so that our Customer Service Team are able to contact you. Goods should be sent to the following address:
Mainly Medieval P.O. Box 189, St. Peters, NSW 2044 AUSTRALIA